Job Summary: The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. The FBM is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager (GM) in all facets of running the store. The FBM, in support of the Assistant General Manager (AGM,) is responsible for training the Customer Service Associates (CSAs) in the store. The FBM is accountable to maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
• Ensure the 24/7 execution of all food service programs including catering, proper ordering, production planning, product handling and display. 
• Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives. 
• Execute food service efficiencies and ensure planograms are utilized and followed.
• Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
• Analyze food service results and trends. Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans. 
• Expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
• Execute the training, coaching and performance management of customer service associates. Support the AGM with all matters relating to the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates. 
• Execute the corporate training plan for all CSAs and effectively conduct hands on training to ensure associate proficiency. 
• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
• As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.
• Complete other tasks as assigned by store management.

Essential Functions:

• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and excellent organizational skills
• Ability to apply critical thinking skills in all situations
• Ability to apply root cause techniques in order to solve problems
• Ability to handle multiple projects simultaneously and independently
• Proven self-starter with demonstrated ability to make decisions
• Understanding of store finances and awareness of impact to business
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly   
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs
• Excellent relationship building, interpersonal and leadership skills
• Ability to learn and utilize the store’s technology

Basic Qualifications:

• High School Diploma or GED equivalent
• Leadership experience required, leadership experience in a food service environment preferred
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs
• Ability to work overtime as needed
• Ability to work 35 – 40 hours per week
• Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
• Experienced in all areas of store operations, including foodservice
• Experience effectively implementing change and demonstrated results in execution 
• Serve Safe Certification
• Proven and consistently demonstrated skills in the following:
  • Exceptional Customer Service
  • Relationship Building
  • Effective Communication
  • Training