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Job Summary: The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager (GM) and to otherwise support the GM in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM oversees the selection, training and development of all Customer Service Associates (CSAs). The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.
Principal Duties:
Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
In support of the GM, plan and prepare work schedules and coordinate daily assignments and activities of associates to balance the needs of the business and associates.
Delegate tasks and follow-up as necessary.
Monitor and analyze business processes and financial results to achieve store goals and ensure profitability. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
Manage cash and lottery processes.
Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
Ensure safety program execution and fulfill the store safety leader role.
Complete other tasks as assigned by store management.
Essential Functions:
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store’s technology
Basic Qualifications:
High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
